Terms and Conditions of Cleaning Services
By using our services, you agree to these terms, which ensure a transparent and positive experience for all clients and staff.
Last updated December 26, 2025
Acceptance of Terms
Your use of this website or our cleaning services means you understand and accept all terms stated here. Please read carefully and contact us with any questions before engaging our services.
Key Definitions
We use certain terms throughout these terms for clarity of our rights and obligations.
“Service” means any form of cleaning or support provided by our staff to residential or commercial clients.
“Client” refers to the person or business who requests, books, or pays for our cleaning services.
“Booking” covers any arrangement for a cleaning date or time made by the client via any communication method.
“Personnel” means our staff or approved service partners.
Using Our Services
Services must be booked and confirmed directly through our contact channels. All work is performed on agreed dates and locations only.
Eligibility
You must be legally able to enter contracts and, where relevant, be authorized by property owners before service is performed.
Services are available only within Malaysia.
User Responsibilities
We expect each client to support service safety and effectiveness by providing accurate details.
Prohibited Uses
Use of our cleaning service is not permitted for:
Intellectual Property Rights
All content, branding, and proprietary methods shown on this site or in communications remain our intellectual property. You may not reproduce or exploit any part without written permission.
User Content Policies
Any content, messages, or feedback you submit must be accurate and not violate laws or rights of others.
How We Use Your Content
Feedback or messages may be quoted for quality purposes, excluding personally identifying information unless consented.
How We Handle Privacy
Our Privacy Policy governs data use. Please review it to understand how your personal data is collected and managed with service use.
Read our policyDisclaimer and Limitations
While we strive for quality, individual results may vary due to property condition or limitations.
Services Disclaimer
We do not guarantee results for any cleaning. Service is provided “as is” and individual experiences may differ.
Limitation of Liability
We are not liable for property or consequential damages except as required by law. See disclaimer for full details.
Indemnification
By using our service, you agree to defend and hold us harmless from legal actions, losses, or costs arising from your breach of these terms.
Dispute Resolution Policy
We encourage clients to contact us first to resolve concerns amicably. Further steps are included below.
Arbitration
If disputes arise, both parties agree to confidential arbitration in Malaysia to resolve issues fairly and efficiently.
Malaysian arbitration panel decisions are considered final.
Online Dispute Resolution (ODR)
You may also use digital platforms for dispute resolution if offered by Malaysian authorities.
See resolution resourcesSeverability
If any term is found unenforceable, the remainder stays valid and in effect.
Entire Agreement
These terms, together with all notices and policies, form the complete agreement regarding service use.
Applicable Law and Jurisdiction
These terms are governed by Malaysian law. All disputes will be handled exclusively in Malaysia.
Termination
We reserve the right to discontinue or suspend service to any client for violation of these terms or unlawful conduct.
Updates
These terms may be modified at any time. Notice is provided online or by contacting you directly if necessary.
Get in Touch
Questions about service terms? Contact us for clarity or assistance.
Email address: content@loremiventa.sbs
Contact number: +6017-880 1104
Mail address: Level 15, DPulze, Cyberjaya, Selangor 63000 Malaysia
Effective from: December 26, 2025
Version: 2.0