Privacy Policy for Cleaning Services
Your privacy is important to us at loremiventa.sbs
Policy Introduction and Scope
We respect your privacy and are committed to protecting personal data collected during our cleaning services. This policy explains what information we collect and how it is used.
By contacting us or booking a service, you consent to data processing as outlined here, consistent with Malaysia’s data protection laws and best practices.
Information We Collect
We collect information that you provide directly and data automatically gathered through our website and interactions.
Direct Information Provided
- • Full name for accurate identification and booking
- • Contact details such as email and phone number
- • Property address for on-site cleaning services
- • Service preferences (e.g., frequency, specific requests)
- • Feedback you provide to improve our services
Automatically Collected Data
- • Website usage analytics including browser type
- • Device information and IP address upon access
- • Date, time, and duration of each visit
- • Interaction logs with our forms or emails
- • Cookies and similar technologies as described below
How We Use Your Information
The data collected enables us to provide personalized, reliable cleaning services and improve communication with our clients.
- • To prepare cleaning schedules and service reminders
- • To contact you with booking confirmations or changes
- • For billing, invoicing, or payment-related correspondence
- • To respond to feedback, concerns, or queries
- • To refine service quality and training
- • To comply with legal requirements in Malaysia
- • For website operation and security
Data Commitment: We never sell your personal data and use it only for the purposes described here. Your privacy is central to our service promise.
Sharing of Information
Personal data may be shared only with trusted staff, partners, or service providers as needed to fulfill cleaning contracts or comply with legal duties.
Service Providers and Partners
We work with carefully screened providers for administrative and operational tasks who are contractually obliged to safeguard your data.
Legal Obligations and Requests
We disclose data only when required for compliance with Malaysian law or valid requests from authorities.
Anonymous and Statistical Data
Aggregated or anonymized data may be used for business analysis and reporting purposes.
Your Rights and Choices
You may request access, correction, restriction, or deletion of your data at any time. Requests are processed in line with local laws and timelines.
- • Request details about your personal data we hold.
- • Correct inaccurate or incomplete information.
- • Request deletion of your data, when possible.
- • Request a copy of your stored personal data.
- • Object to processing under certain circumstances.
- • Request limitations on data processing.
To exercise these rights or receive further information, contact us by phone or email as shown below.
Our Security Practices
We use technical and organizational safeguards to protect your data from unauthorized access, loss, or alteration.
Data Security Measures
- • Encrypted storage of all personal and service records
- • Secure communication channels for data transmission
- • Regular backup and integrity checks for data sets
- • Firewall and intrusion detection in our IT systems
Organizational Safeguards
- • Staff training on privacy and information security
- • Clear privacy policies and breach protocols
- • Regular review and update of privacy practices
- • Access restricted to necessary personnel only
How Long We Keep Data
Your data is retained only as long as necessary for service provision, legal compliance, or as requested under your rights.
- • Account info kept for service relationship duration.
- • Service-related learning notes anonymized after use.
- • Message and call records kept as needed.
- • Payment records stored per legal retention rules.
- • Marketing consents stored only if provided.
Data is removed once no longer required for any purpose.
Transferring Data Abroad
Personal data is processed in Malaysia but may be accessed abroad only by staff or partners under strong privacy protections.
- • Contractual obligations for international staff
- • Use of secure, GDPR-compliant cloud storage
- • Transfers only to countries with strong data protections
- • Anonymization measures where practical
Cookies and Tracking Technologies
Our website uses cookies to ensure functionality, analyze site use, and personalize experience within privacy regulations.
Types of Cookies in Use
- • Operate core site features and cannot be turned off.
- • Monitor and improve website performance.
- • Customize content to your preferences.
- • Enable features like language settings or chat.
You can manage cookie choices in browser settings.
Policy Updates and Notices
We update this privacy policy whenever practices or legal requirements change. Updates are communicated via our website.
- • Policy updates shown online promptly
- • Major changes may be emailed if you opt in
- • Summary of changes included in notices
- • Contact details updated with every revision
Check this policy regularly for any changes.
How to Contact Us About Privacy
Questions or concerns? Reach out by phone or email for speedy assistance.
Loremiventa
Level 15, DPulze, Cyberjaya, Selangor 63000 Malaysia
Phone: +6017-880 1104
Email: content@loremiventa.sbs
Last updated January 15, 2026
Policy effective January 15, 2026